Delete your RyeDC account

RyeDC — Rideshare Drivers Companion, by Pincab Pty Ltd (ABN 76 606 942 401).

In the app

1. Open RyeDC and sign in.
2. Open the side menu, choose Account, then Delete Account. In versions before 3.3.0, Delete Account is in the side menu itself.
3. Read the warning, type DELETE and confirm.

Deletion starts straight away and cannot be undone. If a Fare Meter trip is running, it is discarded too. Export your logbook first if you need it: the ATO asks you to keep it for five years.

Without the app

Email hello@ryedc.com from the address your RyeDC account uses, with the subject Delete my account. If you signed in with Apple and chose Hide My Email, say so, and send the message from your Apple ID address instead: we will ask you to confirm from inside your Apple account.

We may ask one question to confirm the account is yours. We delete the account within 30 days of a confirmed request and reply when it is done.

What is deleted

• your sign-in and your profile: email address, name, sign-in method
• your vehicles, including registration and accreditation numbers and any registered car stereo
• your shifts, odometer readings and cleaning register
• your Fare Meter trips, their routes, fares and invoices, and any audio recordings made by older versions
• your automatically detected drives, their routes and addresses
• your fare settings
• your business details, including any bank details
• your Around Me cards and your votes
• the reports, downloads and working files the app wrote on your phone — removed when you delete in the app, or when you uninstall it

If you want written confirmation that every copy on our servers has gone, email hello@ryedc.com and we will finish the job and confirm it to you.

What is kept

• Nothing in your account is kept.
• Usage statistics and crash reports hold no name, email or account ID, so we cannot find yours to remove it. Usage statistics are kept for 14 months, in Google Analytics and in the daily copy kept in our own Google Cloud project. Crash reports are kept for up to 90 days.
• Reports and invoices you exported and shared — a PDF you emailed to your accountant or a passenger, for example — are outside the app and are yours to delete.
• Google AdMob's records of adverts shown are held by Google under its own policy. You can reset or delete your advertising ID in your phone's settings.

Deleting some data without closing your account

You can delete any single trip, detected drive, shift, odometer reading, cleaning log or recording from the screen that shows it. Deleting a vehicle deletes the drives and readings recorded against it. Turning off Settings › Automatic Mileage stops background location collection; the drives already saved stay. To have something removed that you cannot remove yourself, email hello@ryedc.com.

The privacy policy says what the app records, who else receives it and how long it is kept.